Purchase directly from Meiraas website/social media handles:
We mention very detailed Information& instructions with all our pieces, so that you as a buyer make an informed decision to purchase.
Please do read them carefully before making your purchase.
Beyond this, Returns will be entertained only if the product received by the buyer is damaged. The same has to be highlighted within 24 hours of the receipt of the product.
We can review certain concerns raised by you post purchase, however the sole discretion of entertaining exchange/store credit lies solely with Meiraas Official team.
Products MADE ON ORDER are NOT applicable for any return/refund/exchange.
No return/exchange query will be entertained post 2 weeks of product being delivered.
The product has to be returned in exact condition as it was shipped.We pack all our shopping in our premium handmade bags. If you wish to return any product, you will have to return it as you received it, with the bag; without this, we will not be able to process any Return/Refund order.
Once returned the product will go through quality check by our team, post which we will direct on the way ahead.
While shipping the return/exchange product, it is the discretion of the customer to ensure that the shipping service used delivers to Meiraas Office. Failure to do so, will cancel any Return/Refund/Exchange request.
Shipping incurred in return/exchange by the customer is solely the customer’s expense; Meiraas takes no part in the same & neither is it refudable/negotiable.
You can further drop in a mail to us at firstname.lastname@example.org any Return queries.
Purchase from Exhibition/Event:
In the event of you purchasing any product from us during an exhibition/event at a venue, you will have full discretion to open, feel, check, drape/try all pieces in front of you.
We will therefore not entertain any exchange/return request on products purchased at the exhibition.
Purchase from 3rd Party estore/brick & mortar store:
The delivery of Meiraas products purchased lies with the 3rd party, unless specified otherwise.
In such an event all responsibility of safe delivery solely lies with the 3rd part, &Meiraas has no role to play in the same.
Any return/refund/exchange request is solely the discretion of 3rd party seller.
Orders placed are liable to be cancelled within 24 hours of making the purchase.
After receiving your Cancellation Request, we will review the same & get back to you with status of your order within the next 48 hours.
Your refund, if applicable, will be processed in 10 working days time.
Exchange & Store Credit:
On cancellation or return of an order, we will issue you a store credit of same value to be utilized within the next 3 months’ time, from the date of issuing credit.
Exchange of item, once done, will not be liable for return/re-exchange.
Please Note: The above T&C are subject to change and the discretion for the same solely lies with Meiraas Official.